Frequently Asked Questions
How to choose the right size?
We have a size guide available on each product page. It is recommended that you take your measurements and compare them to the guide to find the best size.
How can I pay for my order?
We accept several payment methods: credit card, PayPal, Apple Pay, etc. Available options are indicated at the time of payment.
Cost and delivery time?
Shipping costs vary depending on the destination and the chosen delivery method. All information is available on our Shipping Policy page. Orders are shipped from France with an estimated delivery time between 3 and 8 business days.
How can I track my order?
After your order has been shipped, you will receive an email with a tracking link. This link will allow you to track your package in real time. If you have any concerns or questions about your delivery, please do not hesitate to contact our customer service at bonjour@rufusparis.com . We are here for you!
Can I return or exchange an item?
Of course! We want you to be completely satisfied with your purchase. If not, we accept returns and exchanges under certain conditions. Please refer to our Return Policy page for full details.
Are the items as shown in the photos?
Absolutely. We are committed to providing high-quality images that accurately reflect our products. However, color variations may sometimes occur depending on the user's screen.
How can I contact customer service?
We are proud to offer 100% French after-sales service and are always ready to assist you. You can contact us directly by email at bonjour@rufusparis.com . We promise to respond within 24 hours.
Are there any current offers or promotions?
Certainly! Our promotions and special offers are regularly announced via our newsletter. If you'd like to be informed, join the Rufus Paris Club.
Is it safe to buy from your site?
Your security is our priority. We use advanced security protocols to ensure the protection of your data and transactions.